Returns & Claims

Standard returns

• Submit the return request within 30 days of delivery.
• Prior written return authorization is required; unauthorized freight may be refused.
• Material must be new, unopened, undamaged, and suitable for resale.
• Approved standard returns may be subject to a 25% restocking fee.
• The customer is responsible for return freight and secure packaging unless Benchwick confirms otherwise in writing.

Requests received after 30 days are reviewed individually and are not guaranteed. Final credit is based on the quantity and condition verified when the material reaches the authorized return location.

Damage, defect, and warranty claims

Do not install material that appears damaged, defective, or incorrect. Send the order number, SKU, quantities affected, clear photos, a description of the issue, and any delivery documentation. Benchwick will review the claim and provide the next steps. Product warranties and the terms of the applicable sales agreement remain controlling for warranty claims.

How to request authorization

1. Contact us with the original order or purchase-order number and the reason for the request.
2. Wait for written approval and return instructions before arranging shipment.
3. Package approved material securely and follow the return routing instructions provided.
4. Keep tracking, bill-of-lading, and delivery records until the return or claim is closed.